Tansi

Rocky Boy Health Center recognizes that health care is your right and is responsible for delivery of that care with high degree of professionalism.

You Have the Right to:

1. Considerate, respectful care always and under all circumstances

2. Know the identity and professional status of your care team

3. Privacy concerning your care plans, treatment, and records

4. Expect safe and clean conditions at any Rocky Boy Health Center facility

5. Receive complete information of services and treatment in terms you can understand to make informed decisions and participate in your health care

6. Refuse treatment after receiving full information necessary to make that decision

7. To have someone assist you and provide support while seeking services unless your care team determines that the person may interfere with your rights and safety or those of others

8. To make, review, or revise any Advance Directives and to appoint someone to make health care decisions for you if you are unable to do so

9. Refuse the presence or services of a health care student or anyone not directly involved in you care

10. To receive proper pain assessment and management

11. Receive full explanation of Purchased Referred Care Services, Medicare/Medicaid, and/or Third-Party insurances and how it may affect the scheduling of any elective surgeries or treatment

12. Be informed of Rocky Boy Health Center rules and regulations that apply to patient conduct, processes, including those for resolution of patient complaints

13. Give Feedback or concern with Rocky Boy Health Center without it affecting the quality of your care

14. Request a second opinion from another practitioner at Rocky Boy Health Center

15. Seek additional health care services and/or specialty consultation outside the Rocky Boy Health Center without a referral at your own expense
     

You Have the Responsibility to:

1.    Provide the most accurate and complete information of past history, medications, hospitalizations, and other matters relating to your health.  

2.    Provide up to date contact information 

3.    Actively participate in your healthcare

4.    Share feedback and suggestions to assist us in providing the best care possible.

5.    Cooperate and actively participate with the care plan made by you and your physician; including any instructions of nurses and allied health personnel as they assist with the plan of care while following applicable rules and regulations.

6.    Accept responsibility for your actions if you refuse to follow your care plan.

7.    Accept that laws, safety issues, and ethics may affect our efforts around pain management

8.    Follow Rocky Boy Health Center rules and regulations regarding patient care and conduct

9.    Be considerate, respectful, and kind to all of Rocky Boy Health Center’s staff and patients.

10.    Ensure your support person follows all Rocky Boy Health Center rules and regulations and is considerate and respectful of Rocky Boy Health Center personnel

11.    Request further explanation if  you do not understand your care plan, billing services, or privacy practices

12.    Be aware of the type of care provided and follow all policies and procedures for the area you are visiting:

• Outpatient Clinic: Provides complete medical services including in-depth lab work, x-rays, consultations, referrals, and ancillary services (Optometry, Dental, Physical Therapy, etc.)

• Urgent Care Rooms: Conditions that medical staff have triaged as needing evaluation/management within 24 hours.

• The COVID/Respiratory Clinic: Provide evaluation and testing for those patients who have symptoms of COVID-19 in a separate area to reduce exposure to other patients and staff